What to include when you contact FibreLaser SA support
To help you quickly, give us the system name, serial number and your city. Briefly describe the issue, mention any changes to settings, materials or environment since the last successful run. Attach clear photos of the part, the laser head and any details that show the problem. For orders or spares, include the part name or number if you have it.
For urgent issues, say if production is stopped or if safety is affected. If you’re unsure, note what’s different since the first article test, new stock, weather shifts, power cuts or operator changes can all matter. This info helps our team spot likely causes and advise the best next steps.
- System and serial number
- Your city and workshop type
- Material and thickness
- Photos of part and laser head
- What changed since last run
