Support
Returns and swaps
Fixture and kit returns or swaps are possible in certain cases, once we have reviewed your details and the issue. Start the process by sending us a message through our contact form.
Questions about returns and kit swaps
Most returns and swaps involve fixtures, marking kits or accessories that may not fit your application, or require an upgrade. We review each case based on the system, installation site and the way the item was used. Consumables and items made to order are usually not returnable unless there is a manufacturing fault.
Products installed and used with clear evidence of misuse, missing parts, or without proper authorisation may not qualify for return or swap. If your business is a juristic person, the Consumer Protection Act may not apply to your claim. For private buyers and qualifying companies, we respect your rights under the Act.
Practical advice: keep all original packaging and parts until your workshop is satisfied with a fixture or kit. This makes returns, swaps or support much easier if something is not suitable.
Photos and order details for a fibre laser return
To assess your request fast, please send us a clear summary through our contact form. Include system details, a short description of the issue, and your location. Photos are especially useful for fixtures, marking jigs or kit faults. This helps us understand what you are dealing with.
Order number, photos and the reason for return up front let us check the options for you. If the part is not at Sunnyrock HQ, let us know which appointment showroom is closest for drop-off or collection.
- System name and serial number
- Your city or nearest showroom
- Short summary of the issue or reason for return
- Photos of the item or installation if possible
- Your contact details for follow-up
Next steps after we receive your message
Once we get your details, our technical or applications team will review the request. If needed, we may ask for more information, a video call, or an in-person check at your site or at Sunnyrock HQ.
If the item qualifies, we will guide you through the next steps: bring the part to Sunnyrock HQ or another showroom, or arrange collection for larger items. After review, we will confirm if a swap, repair or return is possible and explain any restocking or inspection requirements.
For special cases or warranty queries, our team will check manufacture records and previous support history for your system, so please give your system serial and any related service notes.
